Furniture Lead Times, Work-flow and Our Insistence on Quality
Although each piece of furniture is handcrafted one at a time, and often with custom dimensions, we have been able to keep our turn around times quite reasonable. Delivery times are dependent on many factors such as the quantity of pieces ordered, the complexity of the piece ordered and current work-flow and lead times. Lead times can vary between 4 to 12 weeks with 6-8 weeks being average on most furniture orders. Tables, custom hardwood tops and finished Live Edge Slabs are often completed well before times frames listed above. Please feel free to email us to inquire about our current workflow and lead times. Note: Furniture quality and longevity is directly related to the time spent in design, in the hardwood selection, in the craftsmanship and in the finishing. We do not usually consider rush jobs as we have a organizational commitment that demands that only furniture of superb quality is allowed to leave our shop.
Shipping our Furniture - Blanket Wrapped, Room of Choice Delivery
We ship furniture using our blanket wrapped delivery partner. At least fifty percent of our work flow is shipped from new and repeat clients located all over the USA. Making sure your furniture arrives in perfect shape is another important step in my our business, so we make sure it is packed properly. We build custom wooden crates for our shipped furniture, blanket wrap the piece and pad the furniture with foam products to ensure a tightly packed crate that keeps the furniture secure within the crate and protects it from exterior forces. Our blanket wrapped delivery partner has done a tremendous job for us and our clients in safely delivering our furniture to our clients room of choice from Maine to Florida to California and many points in between.
Our blanket wrapped delivery entails uncrating outside the destination living space, carrying the blanket wrapped piece into it's desire place and then hauling away all crating material. Our crating is complimentary and we charge actual shipping charges beyond that. Shipping and packaging may not necessarily be inexpensive, but the last thing anyone needs is for heirloom quality fine furniture to be manhandled and damaged. That being said, we often find that our blanket wrapped - room of choice delivery, is less expensive than a straight freight quote. For shipped furniture, our terms are 50% as a down payment at time of commission with the balance and all shipping costs paid at completion and before actual shipping occurs. Feel free to contact us for a shipping quote on any piece you have an interest in.
We personally deliver furniture within 100 miles of our workshop and showroom in East Dundee, Illinois. We deliver furniture to your location of choice within your home or commercial facility. Please do consider access to you home, office or home in relation to the size of the piece in question. We have also used our blanket wrapped delivery partner for local deliveries depending on quantity and size considerations. Regardless, your furniture will remain safe and be delivered professionally.
Our Local and National Service Areas: We serve the Dundee, Arlington Heights, Algonquin, Barrington, Libertyville, St Charles, Vernon Hills, Evanston, Lake Forest, Geneva and Glenview areas in Illinois along with the Greater Chicagoland suburbs and Lincoln Park, Old Town and other neighborhoods of Chicago. We also ship more than fifty percent of our furniture nationally to clients on the east and west coast and to states including California, New York, Connecticut, Massachusetts, Washington, Virginia, Florida, Texas, the Carolinas and more.
Our Wood Shop, Hardwood Store and Furniture Gallery
Our well equipped workshop features many large industrial quality machines that have been purchased from well known furniture makers who have moved their manufacturing operations overseas. We have table saws, planers, jointers and sanders that were used in the operations of Pennsylvania House, Ethan Allen and Henredon. These heavy, professional and industrial machines are again making quality American Made furniture as they did in the past. Our rough live edge slabs and select hardwood lumber is offered through our retail hardwood store, Great Spirit Hardwoods which is conviently connected to our wood shop. Our furniture is shown in the adjacent Furniture and Decor Showroom within Living Edge Furniture Showroom in beautiful downtown, East Dundee, Illinois.
Return Policy for Custom Made Tables and Table Tops
Our handcrafted live edge, slab and solid hardwood table tops are non-refundable custom made items and cannot be returned for refund. We do, however, stand behind our craftsmanship and will make every efforts to see that our clients are satisfied through solutions provided and chosen at our sole discretion and upon written consent. If, however, there are any non-finish related structural issues that absolutely require a replacement top or table we will replace the table or top after having received and inspected the table or top that is to be replaced. For any non-structural issue including finish: No exchange and or replacement will be allowed without our written consent and agreement, and return shipping or transport is the responsibility of the purchaser for any non structural or finish related issue. If however, at our sole discretion, a refund is agreed to in writing, a 20% restocking fee will be assessed for standard size hardwood and live edge tables unless they have been modified or custom cut for angles and / or data grommets. Tables that were custom modified as noted above will be subject to a 40% restocking fee if a return and refund is authorized by us in writing. Attempted chargeback efforts and or and stop payment of a check that disregards our policies will be considered attempted theft.
Addressing Shipping Damage and Our Policy on Approved Finishes and Re-finishing
With shipping and or delivery there is always a slight chance of damage. Most often slight shipping damage is an easy repair and can again be addresses in many ways, that again, are at our sole discretion. For more serious shipping damage, a claim must be filed with the shipping company in question. Most often the claim is the responsibility of the purchaser unless we expressly agree to originating a claim. That said, damage is a rare and usually very minor occurrence and can most often be addressed easily and painlessly. With regard to any finish related issue or damage, please note that the finish is a very minor part of the overall value of a table or top even though our heirloom quality finish is unrivaled. Finish issues can be fixed easily and our proprietary finish system allows for repairs that can be undertaken by a novice. Easy fixes to finish issues such as color, scratches and even dents that may even occur at a later date are simple to address. The value of your top and / or table is in the craftsmanship and the solid hardwood. Finishes that are applied without consulting us or applied by a third party without our approval will void our warrantee of the table, top and craftsmanship. We have dedicated years to develop an easy maintenance, durable and ring free finish that is of heirloom quality and strongly advice doing anything not sanctioned by us in regard to finish and finishing. Please avoid ruining your table top with the use of a non-approved finish as we are here to help in that regard.
Spiritcraft Design Furniture